Users Tab

Users Tab

On the Users Tab, you will see a list of all of the users in your business. Users that show up here are allowed to access the network with the devices on which they have signed in. 

You can navigate to the Users Tab either by clicking into the "X users online" pane located on the home page, or by clicking on the "Users" button from the left hand menu

The Users tab will first take you to the "Members" section. From here, you are able to see total members belonging to the co-working space as well as the members that are currently online.

The Type Field will determine how the user will access the network. There are two types: "Member" and "Private"

• Members are users who have been assigned to the general Member network. They have access to business resources and a faster connection than guests, but will still share the network with other Members in their co-working space. Members can see each others devices on the network. 
• Private users are those who are assigned to a private network (or VLAN). These users are isolated from the shared Member and Guest users, and devices they connect will be assigned to the private network of that user.

User Tab Detail 

Selecting a user from the list allows you to manage that specific user, the devices they have assigned, and view the bandwidth they have been using.

The network field below is where you can override their network manually. Doing so will assign them to that network and immediately move their assigned devices to that network.

Marking a member inactive will prevent them from being able to sign in on the captive portal login page. This will immediately disconnect their assigned devices from the network, effectively preventing them from accessing the physical network.

Staff Tab Detail

On the Staff tab, you will see a list of all of the staff users in your business. Users that show up here are allowed to make changes to the business's settings, users, and the network.

The Active column will show if the user is Active. All users that have received an invitation, or self-registered through the Captive Portal, are assigned an Active status in the system. The only way to change this is to toggle the user account to inactive manually.

The Invite Accepted column will show if the user has accepted their email invite

Difference between Members, Staff, and Guests

Staff: users who manage the co-working space

• Staff can access the admin dashboard in order to manage their business
• Staff can have the role of 'Staff', 'Owner' or 'Manager' within the dashboard; an explanation of these different roles is available below
• All three Staff roles can manage the devices and networks on Member accounts

Members: users who are paying customers of the co-working space

• Members are able to add and edit their own devices on the network using the user dashboard
• Members can be connected to either the general Members network (aka VLAN) or a private network (aka VLAN)

Guests: users who are not paying customers of the co-working space 

• Guests have limited access to the network and slower internet speeds
• Guests can only connect to the general Guests network (aka VLAN)

Roles Tab Detail

On the Roles tab, you can modify roles for each staff member. Each role on this tab is clickable to provide more information.

Staff - The Staff role allows your administrators to manage the users, devices, and networks on the Admin Dashboard

Manager - The Manager role allows your administrators to manage your business settings and network equipment on the Admin Dashboard in addition to the features of the Staff role. Modifiable business settings include white-labeling features and the Support contact information that is provided to Members on the user dashboard.

Owner - The Owner role allows you to manage every aspect of your business account, including all of the features of the Staff and Manager roles in addition to the ability to view and edit isofy Billing information.