How to inactivate or delete users

You can manage user access to your network by either deactivating their account for temporary removal or deleting it for permanent removal. This guide explains the difference and shows you how to perform both actions from the admin dashboard.

Deactivate vs. Delete: Which Should I Choose? 

Before you start, it's important to choose the right option for your needs.

• Deactivating a User (Temporary) This action blocks the user's network access but keeps their account and all associated data in your system. This is the best option if you think the user might need access again in the future.

  • Record Status: The user's record remains in your admin dashboard.

  • Reactivation: You can quickly restore their access by toggling their status back to "Active."

• Deleting a User (Permanent) This action permanently removes the user and their record from your admin dashboard. This is ideal for cleaning up your user list and removing accounts that will no longer be needed.

  • Record Status: The user's record is completely deleted.

  • Reactivation: To regain access, the user must be re-invited or go through the self-registration process again.

How to Manage a User Account:

Step 1: Locate the User

1. Log in to the isofy admin dashboard.

2. Navigate to the Users tab on the side menu.

3. Select the correct user type (Member, Guest, or Staff).

4. Search for and click on the user's record to open their profile page.

Step 2: Choose Your Action

Once you are on the user's profile page, follow the steps for the action you want to take.

To Deactivate a User:

1. Scroll down to the Active Status field.

2. Toggle the switch from "Active" to "Inactive".

3. Click the Update button to save the change.

To Delete a User:

1. Click the red Delete User button.

2. A confirmation window will appear. Click Delete again to permanently remove the user.

What Happens to the User?

✅ Immediate Effect: As soon as you deactivate or delete the account, the user will immediately lose access to the network and Wi-Fi.

If they attempt to log in again, they will receive an error message stating, "You don't have any active spaces."