Video Call Issues (Wi-Fi)

Experiencing lag, freezing, or poor audio during important video calls is often frustrating. Since high-quality video conferencing requires a stable and fast connection, these issues are usually related to your local network or the device itself.

1. Optimize Your Connection Point

• The physical location of your device and how it connects to the network are the most critical factors for reliable video calls.

• Move Closer to the Access Point (AP): Signal strength is key. If you are far from a Wi-Fi router or access point, your signal will degrade. Try moving to an area closer to an AP to ensure a strong, stable connection.

• Switch to a Wired Connection (Ethernet): If possible, always connect your device directly to a network port using an Ethernet cable. This provides the most stable connection possible by bypassing Wi-Fi interference and signal drops.

• Choose the 5 GHz Wi-Fi Band: Most modern devices can connect to both 2.4 GHz and 5 GHz networks. The 5 GHz band offers faster speeds and less interference, making it ideal for streaming and video calls.

2. Check for Device & Software Interference

If lag persists even with a strong signal, the issue might be local to your device.

• Reboot Your Device: A simple reboot of your computer or laptop clears system memory and resolves many temporary software conflicts that can slow down your device's ability to process video.

• Check VPN Usage: If you are utilizing a VPN, your data is routed through an external server, which often increases latency (Ping) and decreases overall speed. If your work policy allows, try temporarily disconnecting from the VPN to see if performance improves.

• Verify Privacy Settings: Check your Wi-Fi settings to ensure Randomized MAC Address and Limit IP features are disabled. These features interfere with the connection and can cause instability.