If you are experiencing issues with finding the WiFi network on your computer, it may be due to an out-of-date network driver for your WiFi card. 

Solution:

Forget the wireless network from your saved networks:

Windows 11

To forget a wireless network in Windows 11:

1. In the taskbar, right-click the wireless icon and choose Settings.
2. Select Manage Known Networks.
3. Choose Forget for the network you want to remove.

Windows 10

To forget a wireless network in Windows 10:

1. At the bottom right in the system tray, click the network icon, and choose Network & Internet settings.
2. Click Manage Wi-Fi settings.
3. Under "Manage known networks", select the Wi-Fi network to be removed.
4. Click Forget.

Windows 7

To forget a wireless network in Windows 7:

1. At the bottom right in the system tray, click the network icon, and choose Open Network and Sharing Center.
2. In the "Tasks" pane, click Manage wireless networks.
3. Right-click the connection you want to delete, and then click Remove network.
4. In the "Manage Wireless Networks - Warning" dialog box, click OK.

macOS

To forget a wireless network in macOS:

1. At the top of your screen, click the Wi-Fi symbol, and then select Open Network Preferences.
2. In the lower right, choose Advanced.
3. Under "Preferred Networks", select the Wi-Fi network to be removed.
4. Click - (the minus sign) to forget the network.
5. Click OK.

Reboot computer

Upgrade Wi-Fi card drivers (with ethernet or Wi-Fi hotspot):

Windows 11, Windows 10, or Windows 8.x

Many times, Windows Update does not provide the latest drivers for your wireless adapter. To get the most recent updates, you'll need to visit the website of your wireless adapter's manufacturer.

To find the manufacturer of your wireless adapter:

1. Right-click Computer and select Properties.
2. From the left menu, select Device Manager.
3. The "Device Manager" window will open. Expand Network Adapters. If the wireless card is identified, its name will display. If it is not identified, you might have an unknown device (for example, "(?) Network Controller") listed.
4. To identify the device, right-click the listing under "Network adapters", select Properties, and then click the Details tab. Under "Property", select Hardware Ids.

Most manufacturers will have support pages where you can download files for your drivers as needed. If the driver on your computer is older than the driver on the manufacturer's website, download the newer versions.

Links to some of the most popular Windows drivers:

• Intel: http://www.intel.com/p/en_US/support/detect/
• Realtek: https://www.realtek.com/en/ 

macOS (Macbook Pro, Air)

macOS will typically perform a weekly check for software updates automatically, provided you are connected to the internet. To manually check your macOS device for the latest updates, follow the instructions at Keep your Mac up to date .