Turn off Private MAC address

"A user with a Macbook keeps having to rejoin the network..."

"A user keeps having to rejoin the network every day..."

"A user keeps getting kicked off of our network..."

To prevent users from having to keep rejoining Wi-Fi, one step is to make sure the user's private MAC address option in their settings is turned OFF.

OSX

Turn off Private Relay for a specific network on your Mac

In macOS Ventura or later:

1. Choose Apple menu > System Settings.

2. Click Network in the sidebar, then click the network service that you're using (such as Wi-Fi) on the right.

3. Click the Details button next to the name of the network that you're connected to.

4. Turn off "Limit IP address tracking."

In macOS Monterey:

1. Choose Apple menu > System Preferences.

2. Click Network and select the network from the list to see more options.

3. Click the checkmark next to Limit IP Address Tracking.

iOS/iPadOS

1. Go to Settings and click on Wi-Fi:
   
   

2. On the currently selected Wi-Fi network, click the blue info button:
   
   

3. Disable Private Address:
   
   

What is a Private Address?
In iOS 14, Apple now enables a new feature called Private Address which randomizes your MAC address. We recommend disabling this feature to prevent having to re-login every time your MAC address changes. When you disable this feature, your MAC address will change back to its original address.