How to Disable Randomized MAC Addresses and Limited IP Address Tracking

"A user with a Macbook keeps having to rejoin the network..."

"A user keeps having to rejoin the network every day..."

"A user keeps getting kicked off of our network..."

To prevent users from having to keep logging into the Splash Page, one step is to make sure the user's private MAC address option in their settings is turned OFF.

For Apple devices on OSX Sequoia 15.0 or earlier:

1. Open System Settings by hitting the Gear icon 

2.  On the sidebar, Click Wi-Fi.

3. Find your connected network at the top of the list and click the three dots next to the Wi-Fi status bar.

4. Once you click the three dots, options will appear to Copy Password, Network Settings..., and Forget This Network. Click Network Settings.

5. Next you will see this page below showing Private Wi-Fi Address and Limit IP Address Tracking. See the image below as to what the settings should look like. 

• Under Private Wi-Fi Address, click "Rotating" and change to "Fixed". 
• Under Limit IP Address Tracking, toggle the setting to Off. 

For Windows 11 Devices:

1. Hit the Windows key or the Start Button. 
2. Click "Network & Internet". 

    3. Click Wi-Fi

    4. Toggle "Random Hardware Addresses" to Off

For Windows 10 Devices:

1. Select the 'Start' button in the bottom left corner of the screen
2. Select the gear icon to go to 'Settings'
3. Select 'Network and Internet'
4. Select 'Wi-Fi'
5. Set 'Use random hardware addresses' to 'Off'

For Android Devices (on Android 12 or higher):  

1. Open Android Settings on the device.
2. Navigate to Network & Internet
3. Tap on "Wi-Fi".
4. Select the Wi-Fi Network
5. Find the specific Wi-Fi network for which you want to disable MAC randomization.
6. Tap on the network name (or hold it and tap "Modify").
7. Advanced Options
8. Scroll down to find "Privacy" or "MAC Address" settings. It may be labeled as "Use randomized MAC" or similar.
9. Choose "Use Device MAC"
10. Tap the privacy or MAC address setting and change it from "Randomized MAC" to "Use Device MAC."‍
11. Save Changes and reconnect to the network.

For iOS Devices (iPhone/iPad): 

1. Navigate to the Settings Icon
2. Click Wi-Fi
3. Click on the "i" icon next to the network you are connected to

    4. Next you will see this page below showing Private Wi-Fi Address and Limit IP Address Tracking. See the image below as to what the settings should look like. 

• Under Private Wi-Fi Address, click "Rotating" and change to "Fixed". 
• Under Limit IP Address Tracking, toggle the setting to Off.

In macOS Ventura or later:

1. Choose Apple menu > System Settings.

2. Click Network in the sidebar, then click the network service that you're using (such as Wi-Fi) on the right.

3. Click the Details button next to the name of the network that you're connected to.

4. Turn off "Limit IP address tracking."

In macOS Monterey:

1. Choose Apple menu > System Preferences.

2. Click Network and select the network from the list to see more options.

3. Click the checkmark next to Limit IP Address Tracking.