As a staff member, you can easily reset a user's password and send them a password reset link directly from the isofy admin dashboard.
Steps:
Navigate to Members: On the left-hand panel of your admin dashboard, click on Users, then select Members.
Search for the User: In the search field provided, type the email address of the user whose password you need to reset.
Select the User: Click on the user's name or entry in the search results to open their profile.
Send Password Reset Link: Scroll down the user's profile page until you find the option labeled "Send password reset link." Click on this.
User Receives Email: The user will immediately receive a password reset email sent from
no-reply@isofy.net.
Important Note: To ensure the user successfully receives the password reset email in their inbox, please advise them to whitelist the email address @isofy.net with their mail provider.
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