Captive Portal Not Appearing? Check Pop-Up Blockers and VPNs

1. Pop-Up Blockers: Captive portals often appear as pop-up windows or redirects. If your browser's pop-up blocker is enabled, it can prevent the portal from loading.
2. VPN (Virtual Private Network): VPNs encrypt your internet traffic and route it through a server in a different location. This can interfere with the captive portal's ability to detect and redirect you to the login page.

1. Disable Pop-Up Blocker:
   • Disable the pop-up blocker in your default browser. Here's how to do it in common browsers:
     • Google Chrome:
       1. Click the three dots (Menu) in the top-right corner.
       2. Click Settings.
       3. Type "pop-ups" in the search bar.
       4. Click Site Settings then Pop-ups and redirects.
       5. Choose the Sites can send pop-ups and use redirects. 
     • Mozilla Firefox:
       1. Click the three horizontal lines (Menu) in the top-right corner.
       2. Click Settings.
       3. Click Privacy & Security on the left sidebar.
       4. Scroll down to Permissions and locate Block pop-up windows.
       5. Uncheck the box to disable the pop-up blocker, or click Exceptions to add the Wi-Fi network's domain.
     • Safari (macOS):
       1. Click Safari in the menu bar, then select Preferences.
       2. Click the Websites tab.
       3. Select Pop-up Windows on the left sidebar.
       4. Change the setting for the current website (if listed) or set the default to "Allow."
     • Microsoft Edge:
       1. Click the three dots (Menu) in the top-right corner.
       2. Click Settings.
       3. Click Cookies and site permissions on the left sidebar.
       4. Click Pop-ups and redirects.
       5. Toggle the switch to "Allowed" or add the specific site to the "Allow" list.
2. Disable VPN:
   • Temporarily disable your VPN connection.
   • Why? The VPN can interfere with the captive portal's redirection process.
   • How? Disconnect from your VPN application. You may need to fully quit the VPN application to ensure it's disabled.

• For Wi-Fi Connection: Disconnect from the Wi-Fi network you're trying to connect to, and then reconnect to it. 
• For Ethernet Connection: Unplug the Ethernet cable for 15 seconds, and then plug it back in.
  

The captive portal should now appear automatically in your browser.

• Clear your browser's cache and cookies.
• Use an alternate browser to see if the issue is browser-specific.
• If you're still unable to access the captive portal, please contact us for further assistance, as we need to register the member's device MAC address for a quicker connection bypassing our captive portal.