How to Resend the isofy Registration Invite

As an administrator, you may need to resend a registration invitation to a user. This guide will walk you through when and how to do it from the admin dashboard.

When to Use This Guide

Resending an invitation is the correct solution for several common issues:

• Undelivered Email: The user never received or cannot find the original invitation.

• Expired Link: The user's registration link has expired. For security, links are only valid for two (2) weeks after being sent.

• Login Errors: A new user reports seeing errors like "authentication failed" or "error 500" when trying to connect to the captive portal. This often happens because they were invited but never completed their account setup.

Step 1: Find the User

1. From your admin dashboard, click Users on the left-hand panel.

2. Select the Members tab.
   
   

3. In the search field, type the email address of the user you wish to find.
   

Step 2: Resend the Invitation

1. Click on the user's name in the search results to open their profile page.

2. Look for the envelope icon (✉️) located next to the user's email address.
   

3. Click this icon. A new registration email will be sent immediately from no-reply@isofy.net.

Troubleshooting: No Envelope Icon

If you do not see an envelope icon next to the user's email, it means they have already completed their registration and have an active account.

In this case, they may have simply forgotten their password. The correct action is to send them a password reset link instead.

• To do this, scroll down the user's profile page and click the button labeled "Send password reset link."
  
   

Important Reminders

• Advise the User: Let the user know you have sent a new invitation and that they should check their inbox (and spam folder).

• Whitelist Email: To ensure successful delivery, advise users to add @isofy.net to their email provider's safe sender list or whitelist.