As an administrator, you can easily resend a registration invite to users who may not have received or completed their initial registration.
Steps:
Navigate to Members: On the left-hand panel of your admin dashboard, click on Users, then select Members.
Search for the User: In the search field provided, type the email address of the user you wish to resend the invite to.
Select the User: Click on the user's name or entry in the search results to open their profile.
Resend Registration Invite: Look for an envelope icon (✉️) next to the user's email address. Click on this icon.
User Receives Email: The user will immediately receive the registration email sent from
no-reply@isofy.net
.
What if there's no envelope icon?
If you do not see an envelope icon next to the user's email address, it likely means they have already registered an account. In this scenario, they may have simply forgotten their password. The best workaround is to send them a password reset link instead.
To do this, scroll down the user's profile page and look for the option labeled "Send password reset link." Click on this to send them a password reset email.
Important Note: To ensure the user successfully receives the registration or password reset email in their inbox, please advise them to whitelist the email address @isofy.net
with their mail provider.
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