Member Roaming Overview

With Member Roaming, members can now connect automatically when traveling between participating sites!

To get started with Member Roaming, reach out to our support team at [email protected] to enable the Organization container for participating sites. 

Once the Organization container is enabled for your site, the Organization field in Settings > Business will be available.

The site that the user is created is considered that user's Home Business. This is shown as a field on the user's record.

The other sites that the user connects to are considered their Roaming Sites. This is shown on the Member dashboard in Users > Members. 

By Default, Roaming Members will connect to the Guest Network. This can be changed from the Roaming Members Network drop-down menu in the Settings > Business > Sign-In to another desired Network. 

Note: 

• The member will need to enter the unique Wi-Fi and Wi-Fi password specific to the roaming site, but the member will not be served the captive portal during login.  
• All devices registered to the member profile will connect in their home site and roaming sites.
• Only staff at the member's home site can delete the member and the devices registered to the home site.
• Staff at the roaming site can manage the member's name, devices, and the network that the user connects to at the roaming site. 
• Members that are deleted from a roaming site are only deleted at the roaming site. The member will continue to remain at the home site. 
• Only staff at the home site can delete the user from the home site.
• Only our support team can manage which sites are included within the Organization.
• Only the site that is considered the home site is billed as the active user.