Device Limit

The Device Limit feature lets you control how many devices each user can register to their profile. By default, the limit is unlimited, but you can set a specific limit for your entire site or for individual users.

Setting a Sitewide Device Limit ⚙️

This setting applies to all users on your site unless a specific user has a custom limit set on their profile.

1. From the admin dashboard, go to Settings > Business.
   

2. Click the Sign-In tab.
   

3. Find the Member Device Limit dropdown menu and choose your desired limit (5, 10, 15, or 20).
   

4. Scroll down and click Save.
   

Setting a Per-User Device Limit ?

You can override the sitewide setting for a specific member or guest. This is useful for users who may require more devices.

1. From the admin dashboard, go to Users > Members or Guests.
   

2. Use the search field to find the user by their email address.
   

3. Click on the user's name to open their profile.
   
   

4. Find the Member Device Limit dropdown and choose a specific limit for this user.
   

5. Scroll down and click Update.
   

When a User Reaches Their Limit ?

When a user has reached their maximum number of registered devices, they won't be able to add more.

An error will appear if an admin tries to manually add a new device to a full profile, or if the user tries to log in from a new device on the captive portal.

The error message will state: "This device exceeds the member's device limit. Please contact site staff for assistance or delete an unused device."